Terms and Conditions
SHIPPING DETAILS
All Innocent Fetishes orders are sent to you in plain packaging. Your order is discreetly and securely packaged with no mention of what is inside. Either it is a plain brown box or a courier bag.
Looking after the planet is something, we all have a responsibility to do. We are doing our part by using only the best recycled goods for sending out your purchases.
All our packaging is environmentally friendly using recycled cardboard and paper.
POSTING DETAILS
UK POSTAGE
All UK purchases will be shipped via our Royal Mail 48 Tracked service.
Charged @ £3.10
You can track your delivery via your email confirmation.
DELIVERY BETWEEN 2 – 4 DAYS
EUROPEAN AND OVERSEAS POSTAGE.
All European purchases will be shipped via our Royal Mail Tracked service.
Charged @ £20.
SHIPPING ZONES NOT COVERED
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo – Brazzaville, Congo – Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia &a South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St Barthélemy, St Helena, St Kitts & Nevis, St Lucia, St Martin, St Pierre & Miquelon, St Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, US Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
All orders are sent to you in plain packaging.
REFUND POLICY
Please ensure you read this policy carefully – if you have any questions please contact us by emailing innocentfetishes@gmail.com
Exchanges
Please ensure you include the order number within the return to ensure correct processing. Failure to provide the order number will cause a delay in the return/exchange being processed and your refund/exchange being received.
You have 14 calendar days from the date of receipt to return the item(s) to us. If item(s) are not received within the 14-day period, you will not be eligible for a refund.
Faulty Items
If an item you have purchased is faulty, please email innocentfetishes@gmail.com with your order number, date of order, a description of fault and picture of the item showing the fault (if applicable).
You will receive an email confirming the return address. Please ensure you include the order number within the return to ensure correct processing. Failure to provide the order number will cause a delay in the return being processed and your refund being received.
For hygiene reasons, faulty items MUST be in a clean condition when returned along with all packaging, leaflets, charging accessories and all other accessories that were sold as part of the item.
PLEASE NOTE: Items will not be accepted if they are in an unclean condition, will not be processed and returned to you at your own cost.